Terms & Conditions

Dear Valued Customer,

Before placing an order, we want to bring your attention to our updated Terms & Conditions, which outline important guidelines and expectations regarding our services. Please carefully read and understand the following points:

VPN Usage During Premier League Games: Depending on your country, like the UK and Ireland, you may need to use a VPN during Premier League games to access the content. If your Internet Provider blocks IPTV, please note that the Smart TV setup will not be feasible, and you will require an Android device with a VPN app and subscription installed.

Non-Refundable Service: Our service is non-refundable. This is why we offer a FREE trial. However, any issues you encounter can be promptly resolved using the information provided on our website set up guides or by seeking assistance from our support team. https://www.cloudcasttv.com/billing/contact.php

Service Downtime: Please be aware that the service may experience temporary or permanent downtime at any point. While we strive to offer a reliable service, technical challenges can arise unexpectedly.

Limited Tech Support Availability: Our tech support team operates in a +7 hour time zone and is not available 24 hours a day. We appreciate your understanding in case of any delayed responses.
Content Availability: CCTV does not guarantee the availability of specific content. Certain content may be removed without prior notice if it is no longer accessible.

Service Compatibility and Setup: Before subscribing, you must ensure that your equipment is compatible with our service. Setting up your equipment is your own responsibility, and we provide setup guides on our website to assist you.

Privacy and Payment Information: We kindly request that you do not disclose the nature of this service to the payment gateway under any circumstances. Doing so may result in both parties losing their accounts.

Payment Gateway Dispute: In the unlikely event that you need to open a dispute with the payment gateway after seeking help and failing to resolve the issue, please refrain from mentioning “IPTV” on the dispute form under any circumstances.
By proceeding with the order, you are acknowledging that you have read, understood, and agreed to the aforementioned Terms & Conditions. If you have any questions or concerns, please reach out to our customer support team before making a purchase.

Thank you for choosing our service, and we look forward to providing you with an enjoyable experience.

Best regards,
The Cloud Cast TV Crew